Returns & Exchanges
At Bold Bean Co, we want you to be obsessed with your beans. If your order arrives damaged or you are unsatisfied with your purchase, please reach out to us within 14 days of delivery for a resolution.
Contact Our Team
Send an email to our support team with your order number and a brief explanation of why you would like to return the product.
Provide Proof
For any damaged or faulty jars, please include clear photographs so we can investigate the issue with our courier partners.
Package Securely
If returning unopened products, ensure they are packed securely in their original transit packaging to prevent breakage during the return journey.
Receive Refund
Once we receive and inspect your items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing